Terms & Conditions

UK SHIPPING

We aim to have your order with you quickly, but please allow up to 7 working days for dispatch and delivery. Delivery may be further delayed if ordering around Christmas, Easter and Bank Holidays. All UK orders are sent by Royal Mail first class.

INTERNATIONAL SHIPPING 

We aim to dispatch your order within 5 working days of receipt. Shipping is automatically calculated at checkout, but if your order exceeds £150 (excluding shipping), then please contact us for a shipping quote. We have the right to cancel any orders placed over £150 for which a shipping price has not been agreed in advance.  All orders are sent by Royal Mail’s International Standard service, which aims to deliver to Europe within 3-5 working days and Worldwide within 6-7 working days, but please also allow for any delays your local delivery service may be experiencing.

RETURNS

Pact Ltd accepts returns of hard copy resources up to 14 days after delivery, providing the products are in good condition and suitable for resale. The buyer bears the cost of return postage, unless the products are defective, in which case we will reimburse you. In all other cases the postage and packing element of the original order is not refundable and will be deducted from the refund. Refunds are made using the same method as original payment was received, ie via Stripe, or if this is not possible for any reason, by bank transfer. E-resources are non-returnable.