PACT LTD

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Counselling Resources

Privacy Policy – PACT Ltd

Last updated: 30/10/25

1. Introduction

PACT Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, and store your information when you visit our website, purchase resources, or take part in our training activities.

We comply with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

If you have any questions, please contact us:

Email: office@pact-resources.co.uk
Post: PACT Ltd, PO BOX 3853, Norwich NR5 5BJ
Tel: 01277 226121

2. What Information We Collect

We may collect and process the following personal data:

  • Your name, postal address, email address, and phone number

  • Order details and payment information (processed securely through Stripe)

  • Enquiries or messages you send us by email, phone, or through our website

  • Attendance details for training groups or events

  • Website usage data collected via cookies or analytics tools

We only collect information that is necessary for the purposes described below.

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries or requests

  • Process and deliver orders for resources

  • Administer training courses or group activities

  • Manage bursary applications where relevant

  • Maintain accounting and business records as required by law

  • Communicate with you about your orders, bookings, or administrative matters

  • Send marketing communications only if you have explicitly opted in

We will never sell your data or share it for marketing by other organisations.

4. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

  • Contract: to fulfil a purchase or booking you have made.

  • Legal obligation: to meet legal or accounting requirements.

  • Consent: when you have opted in to receive marketing communications.

  • Legitimate interest: to respond to your enquiries or administer our website.

5. Marketing

We will only send you marketing emails or postal mailings if you have explicitly opted in to receive them.
When you place an order or contact us, you will be given the option to choose whether you would like to receive updates about new resources, training opportunities, or events from PACT Ltd.

You can change your preferences or withdraw consent at any time by:

We will not share or sell your details with other organisations for marketing purposes.

6. Who We Share Your Information With

We share information only when necessary with trusted third-party service providers who help us operate our business, including:

  • Mailchimp / Send DM – email and postal mail distribution

  • Stripe – secure online payment processing

  • Anthian Computer Systems Ltd / Chris Dyer – IT support services

  • Accounting services – for legally required record-keeping

  • The Deep Release Bursary Fund – if you apply for financial support

All providers are required to handle your data in accordance with UK data-protection law.

7. Data Retention

We retain personal data only as long as necessary for its purpose and to meet legal or regulatory obligations:

  • Accounting and order information — 6 years after the end of the financial year

  • Training records — kept only as long as relevant to current provision or obligations

  • Marketing contact details — removed if you withdraw consent or after 2 years of inactivity

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the personal data we hold about you.

  • Rectification – correct or update inaccurate information.

  • Erasure – ask us to delete your data, where legally possible.

  • Restriction – limit how your data is used.

  • Data portability – obtain and reuse your data for your own purposes.

  • Withdraw consent – stop marketing at any time.

To exercise your rights, please contact office@pact-resources.co.uk

9. If You Are Unhappy With How We Handle Your Data

If you have concerns or a complaint about how your personal data has been handled, please contact us first so we can try to resolve it:

Email: office@pact-resources.co.uk
Tel: 01277 226121
Post: PACT Ltd, PO BOX 3853, Norwich NR5 5BJ

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/global/contact-us
Telephone: 0303 123 1113
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

10. Data Security

We are committed to keeping your information secure.
We use appropriate physical, electronic, and managerial measures to protect it from unauthorised access, alteration, disclosure, or destruction.

All digital systems are password-protected and encrypted.
Paper records (where used) are stored securely in locked cabinets.

11. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data.
You can manage or disable cookies in your browser settings.
For more information, visit https://www.aboutcookies.org

12. Links to Other Websites

Our website may contain links to other websites of interest.
Once you leave our site, we are not responsible for the protection or privacy of information you provide to those sites.
You should review their privacy policies before submitting any personal data.

13. Changes to This Policy

We may update this policy occasionally to reflect changes in our operations or legal requirements.
The latest version will always be available on our website and will include the date it was last revised.

PACT Ltd

PO BOX 3853, Norwich NR5 5BJ
Tel: 01277 226121
Email: office@pact-resources.co.uk